Inspera Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Inspera Assessment - Admin Operational

Inspera Assessment - Student Operational

Candidate Monitoring Operational

External Test Synchronization Operational

External User Synchronization/Import Operational

Spellchecker Service Operational

PDF Service Operational

Plagiarism Check Operational

SSO Login Operational

Inspera Assessment Help Center Operational

Inspera Open APIs Operational

90 days ago

100.0 % uptime

Today

Email sending Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Release - April 2020 Apr 3, 22:00 - Apr 4, 06:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Aug 7, 16:08 CEST

Release - May 2020 May 8, 22:00 - May 9, 06:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Aug 7, 16:09 CEST

Release June 2020 Jun 5, 22:00 - Jun 6, 06:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Aug 7, 16:09 CEST

System Metrics Month Week Day

Uptime

Fetching

Past Incidents

Mar 29, 2020

No incidents reported today.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020

Issue with student responses on tests that were active during the weekend

Resolved - We have now completed the automatic restoration of submissions.

Remaining support tickets will be processed manually, and you will hear from us as soon as we have updates.

If you have any issues following this incident, please contact Service Desk.
Mar 16, 10:08 CET

Update - This update applies to tests with auto submission enabled.

The issue in the previous update is now resolved, and candidates can continue on their tests until the test closes. Their responses will be submitted when the test closes.

Please contact Service Desk if you require further assistance.
Mar 13, 14:51 CET

Update - Update for tests with auto submission enabled.

During the automatic restoration, a number of tests and candidate responses were submitted automatically even if the test end time had not passed.
We will restore the previous status this afternoon.

The workaround until the fix is in place is to open for resubmission manually. Please note that this action also requires that you close resubmission manually when the test ends, as the automatic submission feature does not apply to candidates who are open for resubmission.

Please contact Service Desk if you require our assistance with the workaround.
Mar 13, 10:07 CET

Update - The second round of automatic data restoration is now completed with good results.
We will continue to check and verify reported tickets.

Please contact Service Desk if you have any questions, or if submissions you expected to be restored are not visible.
Mar 13, 07:46 CET

Update - We have completed the first round of automatic data restoration, with good results. The majority of submissions are now visible.
We will check all reported support tickets and respond to them throughout the day.

The analysis of impacted data will continue today and tomorrow.

Please contact Service Desk if you have any questions, or if submissions you expected to be restored are not visible.
Mar 12, 08:20 CET

Monitoring - There has been good progress on analysing data, and in developing restoration tools. We are planning to do the first round of automatic data cleanup after business hours tomorrow (Wednesday).

The original plan to have completed this work by the end of the week is still valid.

Please contact Service Desk if you have further questions.

We will post an update to this incident if there are any changes to the current plan.
Mar 10, 15:32 CET

Update - The fix was deployed as planned yesterday evening.

We will continue to thoroughly analyse the data today. The analysis will identify all the potentially impacted submissions. Once the analysis is complete, we will start restoring impacted submissions.

We expect the work to be completed at the latest by the end of this week. Notice will be given when the work is done.

Please contact Service Desk if you have further questions.

A new update will be posted latest 16:00 (UTC/GMT + 1) today.
Mar 10, 08:34 CET

Update - We will deploy the fix at 21:00 (UTC/GMT +1) tonight as originally planned.
Please note that the fix will not in itself restore the submissions, it will only correct the root cause of the incident.
We will continue the work to restore submissions during the coming days.

There is no loss of data, and all submissions will be restored.

For tests that have a start date before or on 06.03.2020 and end date on or after 07.03.2020, we recommend that the grading is postponed until we have verified that all submissions are restored.
Some tests with a duration of only today may also have been affected, and candidates may have missing answers. These will also be restored.

We will update this incident tomorrow with more detailed information about the schedule for restoring data.
Mar 9, 15:58 CET

Identified - During this incident, we recommend that you do not use the "open for resubmission" feature.

Those candidates who have started a submission during the period from 06.03. and until later this evening, but not submitted directly after finishing, may be affected by this.
It may also affect those who started a submission before 06.03. and then continued on the same submission after this day.

A fix is ready and will be deployed tonight at 21.

After the fix is deployed, we will continue the work to restore all submissions. Please note that the submissions might not be visible immediately after the fix, but they will become available as our work progresses.

No submissions are lost due to this incident.
Mar 9, 12:58 CET

Investigating - We have identified an issue with tests that were in active status over the weekend.

This applies to tests that have a start date before or on 06.03.2020 and end date on or after 07.03.2020 (tests that were active during Friday evening).
The consequence of this is that student submissions are not visible/available. We are working on correcting this issue.

IMPORTANT! If you have any tests that match these criteria, until further notice, please do not open for resubmission for any candidates who have submitted.

Candidates on tests that match these criteria might find that their answers are not visible.

A new update will be posted before 13:00 (UTC/GMT +1).

Please contact Service Desk if you have any questions.
Mar 9, 11:39 CET

Mar 15, 2020

No incidents reported.

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