Resolved -
This incident has been resolved.
Jul 23, 16:53 CEST
Monitoring -
The supplier has implemented a fix which has restored the service. They will keep monitoring for further errors.
Our own testing shows that the Help Center is back to normal operation, and you will be able to access all resources as expected.
Jul 23, 16:12 CEST
Identified -
There is an ongoing incident on the supplier's side affecting our Help Centre. The supplier is working on a fix for the issue. We are following this closely.
This incident affects all parts of the Help Centre, including access to articles, existing tickets, and the ability to create new tickets. If you have urgent requests, please call us.
We will post a new update as soon as we have new information.
Jul 23, 15:28 CEST