Candidates do not see tests in dashboard
Update - The identified issue was restricted to student users using feide SSO. Students using other SSO types should not have been affected.

The implemented fix seems to have resolved the issue, and we are continuing to monitor the situation.
May 08, 2024 - 10:56 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 08, 2024 - 10:28 CEST
Investigating - We are experiencing issues with candidates not being able to see tests in dashboard. We are investigating and statuspage will be updated once we know more.
May 08, 2024 - 09:29 CEST
Server delays
Monitoring - A fix has been implemented and users should no longer experience delays. We will continue to monitor the situation closely.
May 08, 2024 - 12:33 CEST
Update - The incident does not affect candidates currently in ongoing tests, and they can continue their tests as normal.
May 08, 2024 - 10:20 CEST
Investigating - We are observing server delays and we are actively working to resolve the issue.

We will post further updates as soon as we have further information.
May 08, 2024 - 10:17 CEST
Uptime over the past 90 days. View historical uptime.
Inspera Assessment - Admin Operational
Inspera Assessment - Student ? Operational
Candidate Monitoring Operational
External Test Synchronization Operational
External User Synchronization/Import Operational
Spellchecker Service ? Operational
PDF Service ? Operational
Plagiarism Check ? Operational
SSO Login Operational
Inspera Assessment Help Center Operational
Inspera Open APIs Operational
90 days ago
99.99 % uptime
Today
Email sending Operational
LTI Integration Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 8, 2024

Unresolved incidents: Server delays, Candidates do not see tests in dashboard.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
Delays in Inspera Assessment
Resolved - This incident has been resolved.
May 3, 14:32 CEST
Monitoring - The cause of this issue has been identified a fix is put in place. It will still take some time for all the requests to be processed, and in the meantime affected users might still experience some delays.

We are monitoring the situation closely.
May 3, 14:08 CEST
Update - The issue currently affects the author, deliver and grading module.

The impact of the incident currently includes:
--- Candidates who have submitted during this incident may not be visible in the grading tool immediately. They will become available in grading when the incident is resolved.

--- Newly created content, such as questions, question sets and tests, might not be listed in author and deliver module until the incident is resolved.

--- Updates to questions, question sets and tests, such as changing the test name, might not be reflected until the incident is resolved.

--- Candidate submissions are not compromised, and will be visible to planners/graders/teachers once the incident is resolved.

The incident does not affect candidates currently in ongoing tests, and they can continue their tests as normal.
May 3, 13:12 CEST
Investigating - We are experiencing delays affecting admin users in deliver, monitor and grading module.

Candidates on ongoing test are able to continue the test as normal.

We are investigating the issue, and a new update will be posted as soon as we know more.
May 3, 12:55 CEST
May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024
Intermittent delays and increased error rates
Resolved - This incident has been resolved.
Apr 30, 10:30 CEST
Update - During the weekend and early Monday CET there have been some continued delays in background processes.

A temporary fix is now in place, and we are continuously monitoring the performance.
Apr 22, 15:58 CEST
Monitoring - Between 7am and 9:30am UTC we have been experiencing intermittent delays both in user actions and background processing, as well as increased error rates. We are monitoring the situation and taking steps to ensure service availability is maintained.
Apr 20, 11:37 CEST
Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024
Partial service outage
Resolved - This incident has been resolved.
Apr 25, 08:34 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 19:31 CEST
Investigating - We are currently investigating this issue.
Apr 24, 19:19 CEST
Apr 24, 2024
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